These Terms and Conditions (the "Terms") govern the services provided by Fleet Herald, a service of Burton Auto Detailing LLC ("Fleet Herald," "we," "us," or "our"), including work quoted through https://fleetherald.com, by phone or text at (330) 775-0998, or in person.

These Terms form a binding agreement between you and Burton Auto Detailing LLC. You accept them when you check the box agreeing to them on any form on this site that asks you to, such as our quote form (the Start your design form at https://fleetherald.com/quote), when you approve a proof, or when you authorize work after receiving a written quote that references these Terms. If you do not agree to these Terms, please do not use our services.

1. Services

Fleet Herald designs, prints and installs commercial vehicle graphics: full and partial wraps, cut-vinyl lettering, decals, and fleet graphics programs. Design and printing are performed at our design and print studio at 1103 Whipple Ave NW, and installation at our install studio at 3920 12th St NW, both in Canton, OH.

The scope, price and schedule of each project are confirmed in the written quote we give you. Work not described in that quote is not included in it. Throughout these Terms, a project means the work described in a single written quote, whether that work covers one vehicle or a fleet of them. A business day is any day from Monday to Saturday other than a federal holiday, wherever these Terms or this site count in business days.

2. Estimates and pricing

Prices shown on our website and in marketing materials are estimates, except where we publish a figure as a flat rate, which is the price for that item. Final pricing is set once we have confirmed your vehicle, the coverage you want, and the condition of the surfaces we will be applying to, and it is stated in your written quote. A change to a flat rate we publish, or to anything we publish as not charged, never raises the price of a project you have approved, and does not raise the price of work we have quoted you in writing until the end of the "valid until" date on that quote. A written quote that shows no "valid until" date keeps its price for thirty (30) days after we send it. A request for a quote we received before the change took effect is quoted at the earlier price if you have given us, or give us within thirty (30) days after the change, your vehicle or fleet details and your package choice. A change that only lowers your price reduces what you still owe on that project, quote or request by the full amount of the change, up to what you still owe, from the day it takes effect. Where a written quote does not follow these rules on price changes, these rules control, despite section 13, and we refund anything you paid above what they allow.

A change to the scope of a project, such as a different package, additional vehicles, or added coverage, is re-quoted in writing before we continue. We do not perform scope changes you have not authorized.

3. Turnaround commitments

We commit to the following turnaround windows, each measured from the start this section sets for it. Times we state elsewhere on this site for answering a quote request or a message apply as written and are not limited by this section, with one exception: where part of the work, which is removing old graphics, adhesive or a coating, can be priced only once we see the vehicle, we tell you so within the time we state and offer you a time to see your vehicle, and we quote that part in writing after we see it and before we start printing. Wherever this site states a first-proof or installation window, the windows and start rules in this section are the commitment, and a shorter time we describe as usual, such as a first proof usually within 24 hours, is how we normally work, not a commitment. Your submission is complete when we have your artwork and details: either artwork that meets the print-ready standard in our Artwork and cancellation policy or a completed request for design help, together with your vehicle or fleet details and your package choice.

First proof: within seventy-two (72) hours. That window runs from your complete submission when it arrives during shop hours. When it arrives outside shop hours, the window runs from 8:00 AM the next time we open, which is the same day if it arrives before we open that day. A submission that arrives at our closing time arrives outside shop hours. Our shop hours are Monday, Wednesday and Friday, 8:00 AM to 6:30 PM; Tuesday and Thursday, 8:00 AM to 8:00 PM; and Saturday, 8:00 AM to 3:00 PM. We are closed on Sunday. For this window, shop hours and the times we open are the hours above, even on a day we close.
Revisions: up to three (3) rounds of revisions to the proof at no additional design charge. What counts as a round, and what happens beyond three, are set out in the Artwork and cancellation policy.
Print and installation: complete within fourteen (14) days of your written approval of the final proof.

Section 12 and any delay on your side extend these windows by the length of the delay. A delay on your side means only: artwork supplied after the date we asked for it in writing; a missed appointment or a change you make to one; a vehicle not made available for an inspection we offer or for installation; the time from our request for a better file to your new file, or to your telling us you have none, when we cannot reproduce artwork you sent faithfully and ask you for one as section 2 of our Artwork and cancellation policy describes; the time you take to answer when we ask you in writing to approve extra work the project needs or a change you ask for, or to tell us how you want us to proceed where section 7 says we ask, or to review a printed color sample for a color you told us must match, where the work a window covers waits for your answer; for the print and installation window only, the time until you have accepted the terms for your project and, unless you have asked us in writing to start sooner, until any payment your quote requires before printing has been made (a check or bank payment counts when it clears); the time documents take by mail or collection after you withdraw your consent to receive them electronically; and, where the law gives you a right to cancel until midnight of the third business day after the day you sign, the time until then, because we start no work on your project before it has passed. Each extends only a window that is running while it lasts. Nothing else extends these windows. We do not reserve a general exception for our own workload. If we expect to miss a stated window for a reason within our control, we will tell you before the window passes and propose a new date.

4. Artwork, proofs and cancellation

Artwork standards, ownership and licensing, proof approval, the revision allowance, what happens if a project is canceled before or after printing, and how we may photograph and show your finished vehicle are governed by our Artwork and cancellation policy. Where that policy and these Terms both address artwork, revisions, cancellation, or photographs of finished work, that policy controls.

5. Payment

Payment terms, including any deposit and when the balance is due, are stated in your written quote. We do not start printing or cutting the material for your project before the payment terms in that quote are met, unless you ask us in writing to start sooner. An email or a signed paper request counts as asking in writing; a text message does not. Even then, nothing prints until you have approved your proof in writing, as section 5 of our Artwork and cancellation policy describes.

If a business's invoice goes unpaid, the business is responsible for the reasonable costs of collection, including reasonable attorneys' fees, where Ohio law allows them. While an invoice is overdue, we may decline to release a vehicle the invoice is for, and we may decline to schedule further work.

6. Text messages

We do not send automated text messages, and our quote form does not sign you up for any.

You may text us at (330) 775-0998 about a quote or a project. That number reaches the owner's phone and the desk phone at our shop, which is staffed during the hours listed on our Contact page. A member of our team reads your texts and writes and sends any reply, and a text that arrives outside those hours may wait until we are next open. If you choose Text as your preferred contact on our quote form, or ask us to text you, we may also text you about your request and about any project that follows from it, including progress updates and photographs while we work on your vehicle, at the phone number you give us. Those texts come from the same number, and a member of our team writes and sends each one.

We text only people who have texted us, or who chose Text on our quote form or otherwise asked us to text them, and businesses we follow up with after a sales call, as the next paragraph describes. Apart from those follow-up texts, every text we send is about something you asked us about, such as a quote or a project, and we send no other marketing or promotional texts. We never buy or rent contact lists, and we never send texts to a list: a member of our team types and sends each text to one number. Texting us, or choosing Text on our quote form, is never a condition of getting a quote or having work performed: you can always call or email us instead. Your mobile carrier's message and data rates may apply. We do not sell your phone number, and we do not share it with any other business for that business's marketing.

When we call a business that has not asked us for a quote, to offer our services, we may follow up by text in two cases only: when the person we speak with agrees on the call that we may text them at a number they use, or when we leave a voicemail at a number the business publicly invites people to text, for example where its website, its Google listing, its vehicles or its voicemail greeting says "text us" or "call or text". This paragraph covers every sales text we send after such a call. Before each text, we check the number against our stop list, and we do not text a number on it. A member of our team types and sends each text, one at a time, from our business number, during the hours listed on our Contact page, and only between 9 a.m. and 8 p.m. where you are. Each text starts with the sender's name and Fleet Herald, gives our number, (330) 775-0998, and says you can reply STOP, or any words asking us to stop, to end our texts and sales calls. We send at most two follow-up texts to a number that has not replied, and none after that unless you reply or ask us to; we keep to phone and email instead. We do not send these texts to anyone who has sent us a quote request or inquiry through our website, or who has texted us, or to anyone who called us, booked an appointment with us or became our customer before October 20, 2026: we text them only as described above.

If you do not want texts from us, tell us in any words: reply STOP, call (330) 775-0998, or email info@fleetherald.com. We treat a reply to one of our follow-up sales texts such as "not interested", "no thanks" or "wrong number" as a request to stop. We stop as soon as we read your request, and in any case within ten (10) business days of receiving it, and we will not text you again unless you text us first or ask us to. A request to stop texts also stops our sales calls to you, and a request not to receive our sales calls also stops our sales texts. We will reach you by phone or email about any open quote or project instead.

When you choose Text as your preferred contact on our quote form, the form shows the following note, and we keep a copy of it with your request:

Choosing Text means Fleet Herald, a service of Burton Auto Detailing LLC, may text you at the phone number you give us, from our business number, (330) 775-0998. Those texts are about this request and any project that follows from it, including progress updates while we work on your vehicle. A member of our team writes and sends each text. We do not send automated texts, and we will not text you about anything other than this request and any project that follows from it, unless you ask us to. Message and data rates may apply. To stop texts, reply STOP or tell us in any words, and we will reach you by phone or email instead. See our Privacy Policy and Terms for details.

Automated text updates

Automated text updates, such as an automatic text when your proof is ready or a text reminder before your drop-off date, are not available yet. We plan to add them once the carrier registration they require is in place. Before any automated text is sent, we will update these Terms and our Privacy Policy to describe it, and we will send automated texts only to people who agree to receive them at that time. Texting with our team, or choosing Text on our quote form, is not agreement to automated texts.

7. Your vehicle while it is with us

We photograph the condition of your vehicle when it arrives, so that we both have the same record of it before the work. Please remove personal belongings before you drop it off; we are not responsible for items left in a vehicle.

Vehicle graphics are applied to the surfaces of your vehicle. Removal of existing graphics, or application to a surface with failing paint, prior body filler, aftermarket coatings, rust, or previous wrap adhesive, can affect the finish underneath. Where we can see a risk of that kind before we begin, we will tell you and confirm how you want to proceed in writing. We are not responsible for a defect in the underlying paint or bodywork that existed before our work began.

8. Warranties: ours and the manufacturer's

We perform our work in a professional manner using materials we select for the job.

Limited Warranty

Fleet Herald, a service of Burton Auto Detailing LLC, gives this one-year Limited Warranty on our work. It covers two things:

Our installation. Workmanship defects in how we applied your graphics, such as bubbling, lifting and seaming problems. Those three are examples, not the whole list: any defect in how we applied your graphics is covered.
Our printing to your approved proof. Graphics that differ from the proof you approved in writing in wording, spelling, layout, size, position or which color goes where, or that differ visibly from a color sample you approved in writing.

It lasts one (1) year from the date we install your graphics or, for graphics we print for you to collect without installing them, from the day you collect them. It stays with the vehicle if the vehicle changes hands during that year. If a covered defect appears within that year, tell us as described below, and we will repair, re-apply or reprint the affected area at no charge to you, for the material or the labor. This warranty is in addition to the rights the law gives you that cannot be waived, not instead of them.

The limit that follows is in capital letters because federal law, 15 U.S.C. section 2308(b), requires a limit on how long an implied warranty lasts to be prominently displayed, and Ohio Rev. Code section 1302.29(B) requires a writing that modifies the implied warranty of merchantability to mention merchantability and to be conspicuous:

ANY IMPLIED WARRANTY THAT APPLIES TO OUR WORK OR TO THE FILM, VINYL OR COATING PRODUCTS WE INSTALL, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, LASTS ONLY AS LONG AS OUR LIMITED WARRANTY: ONE (1) YEAR FROM THE DATE WE INSTALL YOUR GRAPHICS, OR FROM THE DAY YOU COLLECT THEM IF WE DO NOT INSTALL THEM. WE DO NOT OTHERWISE DISCLAIM ANY IMPLIED WARRANTY.

Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

What it does not cover is damage from something other than our work: a collision, vandalism, washing the vehicle in a way our care instructions tell you not to, abrasive or solvent cleaners, or the condition of the surface underneath where section 7 applies, including paint that was already failing, prior body filler, aftermarket coatings, rust, or previous wrap adhesive. It does not cover a defect in the film itself, which the manufacturer's warranty below addresses, or the ordinary difference between colors on a screen and printed film, unless you approved a printed color sample. Following our published care instructions never voids this warranty.

How to make a warranty claim

Tell us in writing within thirty (30) days of noticing the defect, by email to info@fleetherald.com or by mail to Fleet Herald, Burton Auto Detailing LLC, 3920 12th St NW, Canton, OH 44708. A photograph helps. To ask about a claim, call (330) 775-0998.
Bring the vehicle, or the graphics, to our shop at 3920 12th St NW, Canton, at a time we agree, so we can see it.
If the warranty covers it, we repair, re-apply or reprint at no charge and agree a date with you. If we find it is not covered, we tell you why in writing.

We do not use an informal dispute settlement program for warranty claims. Section 10 asks you to give us thirty (30) days to put things right before filing suit; that is a chance for us to put it right, and it does not take away your right to bring a claim.

When you collect your vehicle

Before you leave, walk around the vehicle with us and tell us anything you want looked at. Taking the vehicle without raising something means the installation looked complete to you on the day. It does not waive this warranty or any right you have: if a covered defect appears later, make a claim as described above.

The manufacturer's warranty on materials

The film itself also carries a warranty from the company that made it. That kind of warranty usually covers manufacturing defects in the film, such as cracking, premature fading, or adhesion failure not caused by installation. Its terms, its length and who can claim under it are set by the manufacturer, not by us, and they differ between films. We do not extend that warranty, restate it, or promise what it contains. Our Limited Warranty does not cover a defect in the film itself, but the implied warranties in the panel above apply to the film for that one year. Ask us which film is on your vehicle and we will tell you, and we will help you take a manufacturer claim as far as we can.

A ceramic coating works the same way: whatever warranty its manufacturer gives, it gives on its own terms, and we do not extend it. How the coating was applied is something you can see at handover, so please look at it with us then, and tell us at once if anything about the application is not right.

The limit above covers the implied warranties that attach to our work and to the materials we install. Nothing in it limits our own workmanship: we remain responsible for performing the work in a workmanlike manner, and our Limited Warranty above is the period in which we put a covered defect right at our own cost. Nothing in this section shortens any limitations period under Ohio law or waives any right you have under the Ohio Consumer Sales Practices Act.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

9. Limitation of liability

Where your loss is commercial, meaning a loss suffered by a business in the course of its business, our total liability arising out of or relating to a project is limited to the greater of the amount you have paid us for that project and the price of that project as quoted, and we are not liable for indirect, incidental or consequential damages, including lost profits, lost business, or loss of use of a vehicle. Stating the quoted price as a floor matters: a cap measured only by what has been paid would be no cap at all on a job invoiced after the work, and a limit that can equal zero is not a limit.

That limit does not apply to everything, and the following exceptions are not negotiable:

Nothing in these Terms limits or excludes our liability for injury to a person or for death. Ohio Rev. Code section 1302.93(C) treats a limitation of damages for injury to the person in the case of consumer goods as prima facie unconscionable, and we do not attempt one against any customer, business or individual.
Nothing in these Terms limits our liability for willful or wanton misconduct, for gross negligence, or for fraud.
Nothing in these Terms limits our liability for physical damage to your vehicle while it is in our care. Your vehicle is worth more than the graphics on it, and a limit measured by the price of the work would not be a fair answer if we damaged it.
Nothing in these Terms limits any liability that Ohio law does not permit us to limit.

10. Governing law and disputes

These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws rules. You and Fleet Herald each consent to the exclusive jurisdiction and venue of the state courts of Stark County, Ohio, and the United States District Court for the Northern District of Ohio (Eastern Division), for any dispute arising out of or relating to these Terms or to work we perform, which is where that work is performed. Either of us may still bring a qualifying claim in the small-claims division of the Canton Municipal Court, whose territorial jurisdiction includes Canton Township, where our shop is located.

Informal resolution first. Before filing suit, please send us a written notice of the dispute describing your claim and the relief you want, by email to info@fleetherald.com or by mail to the address below, and give us thirty (30) days to try to resolve it in good faith. We agree not to assert the running of any applicable limitations period during those thirty days. Nothing in this paragraph stops you from filing at any time, including to protect a deadline set by law or to ask a court for urgent relief.

Most of our work is performed for businesses and fleet operators. A sale to a business for business purposes is not a "consumer transaction" under Ohio Rev. Code section 1345.01(A), and the Ohio Consumer Sales Practices Act does not apply to it. Where you are an individual buying primarily for personal, family, or household purposes, that Act does apply, and nothing in these Terms waives, limits, or shortens any right or remedy it gives you.

Before filing anything, please contact us. Most disputes are resolved faster by a phone call than by a filing, and we would rather fix the work.

11. Changes to these Terms

We may update these Terms from time to time. The "Last Updated" date at the top of this page shows when they were last revised. The Terms that apply to your project are the ones published on the day you approve your estimate or accept the terms on your invoice, and we keep a copy of that version. A change does not apply retroactively to a project already underway, except a change to a provision that only improves a commitment we have made to you, which applies from the date it takes effect, even if other changes made at the same time do not.

12. Force majeure

Neither of us is responsible for a delay or failure caused by something outside our reasonable control, including severe weather, fire, flood, utility or network outage, labor disruption, material shortage, carrier delay, or government action. We will tell you promptly if one of these affects your project and give you a revised schedule.

13. Miscellaneous

These Terms, together with our Artwork and cancellation policy and your written quote, are the entire agreement between us about the work described in that quote. Our Privacy Policy explains how we handle information about you. If any provision is held unenforceable, the rest stays in effect and the unenforceable provision is limited only so far as necessary. Our failure to enforce a provision is not a waiver of it.

Which document controls. Where your written quote and these Terms address the same subject and cannot be read together, your written quote controls, because it is the document we negotiated for your project. Where the Artwork and cancellation policy and these Terms address the same subject, that policy controls, as section 4 says.

Assignment. You may not assign your agreement with us without our written consent, except as section 8 of the Artwork and cancellation policy provides. We may assign it in connection with a merger, an acquisition, or a sale of substantially all of our assets.

Capacity. By requesting a quote, approving a proof, or authorizing work, you represent that you are at least eighteen (18) years of age and, if you are acting for a business, that you are authorized to bind it.

Survival. Sections 5, 6, 7, 8, 9, 10, 12 and this section 13 survive the end of our agreement, as do sections 8, 9, 10 and 11 of the Artwork and cancellation policy.

14. Contact

Burton Auto Detailing LLC
3920 12th St NW, Canton, OH 44708
Phone and text: (330) 775-0998
Email: info@fleetherald.com

Terms and Conditions